Today’s guest is Ed Vincent, Founder and CEO of FestivalPass. Ed and his team are trying to reinvent the model for accessing live events and how we go about deciding what events to go to as consumers. FestivalPass is the first festival and live event subscription marketplace that provides access to music, film, food and wine, tech and innovation, sports and entertainment and more. His data-driven background is trying to help shape the future of the live events industry.

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On this episode, David sits down with Kameron Durham, Vice President of Guest Experience for the entire entertainment footprint of Hollywood Park, including SoFi Stadium, the brand new home of the Los Angeles Rams and Los Angeles Chargers.  Prior to this role, he was the Director of Guest Services for the Seattle Mariners and the San Diego Padres. In its first year, SoFi Stadium did not host any fans due to the COVID-19 pandemic. In lieu of guests, they re-thought customer experience and service as stakeholder experience and service, focusing on the employees and players and those who are expected to deliver magical moments for fans.

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In today’s episode, David sits down with two industry legends Rob Temple, Chief Executive Officer at FishBait Solutions, LLC and Rick Jones, Captain, Creative Director and Shareholder at FishBait Solutions, LLC. When combining Rick’s creative mind for amazing corporate sponsorship ideas and insights and Rob’s previous 20-year experience as ESPN’s Senior Vice President of Sports Marketing the two bring a powerhouse of knowledge into this episode. The three get into sponsorships and how to find the right corporate partners to connect with your unique fans.

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Our guest today is Jesse Schwarz, who set an NBA Top Shot record earlier this year, paying $208k for a replay of a LeBron James dunk. If that makes no sense to you, don’t worry, we’ve got you covered in this episode.

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For today, we’re really going to be diving deep into Fandom. And no it should be no surprise, that much of how fandom is changing today is based on the evolution of the creator economy. If you’re not familiar with the creator economy, have no fear, we do some definition setting in the episode.

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Shep, KG, and David cover everything from designing an organization’s purpose to how customer service has changed for the future due to the pandemic.

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Our guest today is with Disney Parks & Resorts legend, Lee Cockerell. In this episode, we focus on leadership, customer service, and time management,

Lee Cockerell retired as the Executive Vice President of Operations for the WALT DISNEY WORLD® Resort in Lake Buena Vista, Florida, a position he held for ten years. His responsibilities encompassed a diverse mix of operations, which included 20 resort hotels with over 24,000 Guest rooms, 4 theme parks, 2 water parks, 5 golf courses, a shopping village & nighttime entertainment complex (Downtown Disney, now Disney Springs), the ESPN Wide World of Sports Complex and the ancillary operations support functions.

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Join David and KG as they chat with guest Simon T. Bailey,  a motivational speaker, author, and life coach. Simon’s content revolves around purpose, leadership, and inspiration. David and KG get into Simon’s experiences through these lenses and how it ties into customer service. Show Notes:(5:26)  Making Organizations Sizzle: The Power of Leadership, Culture, and Consistency

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In today’s episode, David sits down with guest Jeremy Parker, Co-Founder and CEO at Swag.com.  With the attitude of learning as you go and reinventing your space, Jeremy discusses his journey in founding Swag.com and the ideas and concepts behind customer pain points. (4:41)Defining “Swag” (5:50)Jeremy’s journey from film major to Swag.com (9:11)The challenges of

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On today’s episode, David and KG are joined by guest Elisa Padilla, former Senior Vice President, Creative Strategy & Partnership Marketing for Roc Nation, and former Senior Vice President of Marketing for the Miami Marlins. Elisa, David, and KG talk about customer-centric marketing and how the way you lead and the perspectives you shift allow

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Our favorite clips from our Top 5 most popular episodes. Today, we’re celebrating hitting our 50th episode! We couldn’t have done this without all of you and we can’t thank you all enough. To celebrate, we’re taking a look back at our top 5 most listened to episodes. Counting down from #5, we’ll listen back

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In today’s episode, Steph Smith, Head of Trends.co at the Hustle and Founder of Integral Labs, joins the show. Steph and David discuss the ideas and insights of how to build a more effective team in both a remote work or hybrid environment.

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In today’s episode, KG and David chat with Adam Polansky, the Group Director of Innovation at Octagon, a one of the world’s biggest sports marketing agencies.

They discuss how we can use technology to innovate and ultimately create better experiences for fans and employees.

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Steven believes in a bright future where companies play the long-term game with their customers. His passion is spreading ideas about the future of customer experience. Steven believes in the combination of common sense, new technologies, an empathic human touch, playing the long-term game and taking your social responsibility to win the hearts and business of customers over and over again.

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Today’s guest is Kami Testa, Guest Experience Program Director of the Phoenix Suns and Phoenix Mercury. Kevin Gober and Kami dive into how to drive change in your organization, the process of hiring a large team of employees all at once, training your staff, and how mindsets impact actions.

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Jonathan Daniels, Co-Founder and Director of CX Brussels, joins us on today’s episode as we go over the various steps of the “ICON Process” from his book The Customer Experience Playbook. Consisting of Initiate, Co-Create, Operationalize, and Nourish, David and Jonathan breakdown a customer experience transformation to its core and show how these fundamental CX

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David Millay and Kevin Gober are back with another Jam Session as they discuss ways to create your own value and finding ways to bring that value to your organization. With Covid changing the working environment and structure, David and KG get into adapting your skillset to fit in any situation and learning universal ways

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This week’s episode is another jam session with Kevin Gober, and we’re joined by Jesse Cole. Jesse is the owner of the Savannah Bananas and Fans First Entertainment. He’s one of the most innovative sports execs in the industry, and his insights from running his baseball team will inspire you to try some of your own experiments.

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We’re stretching outside our world of sports business to learn from the business of hip-hop. Our guest, Dan Runcie, is the founder of Trapital, the home for the business of hip-hop.

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In today’s episode, David and Kevin talk with Drew Berst about the combination of digital and physical experiences and how to infuse that in your customer experience. How will stadiums utilize their space going forward? With many stadiums transforming and restructuring their format, how can you maintain the culture and tradition while also keeping with

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