NEW SERVICES - EngageMint

FIND THE RIGHT

SOLUTION FOR YOU

Different challenges call for different solutions. Your situation is unique, so our solution can't be cookie cutter. See which way of working is right for you.

CUSTOMER SERVICE TRAINING

We've adapted Disney behavioral systems to deliver world-class customer service to fit the realities of operating a sports and entertainment organization.

JOURNEY
MAPPING

We facilitate working sessions with people from across the organization, enabling team members to understand how their decisions impact other departments, how the unified effort impacts the fan, and how the fan’s experience impacts the bottom line.

REVENUE
GENERATION

We analyze your operations to discover new revenue sources by considering other models in the industry or identify opportunities for growth by better managing KPIs.

All The plays needed on game day

One of the first steps to solving your challenge is to define what success looks like and how it will be measured.

Customer Experience Solutions

Is your goal to improve your customer Net Promoter Score? Trying to retain a higher percentage of season ticket holders? Want to develop your own way of delivering customer service? This is your track.

Employee Experience Solutions

Is your goal to enhance your employee engagement? Trying to reduce employee turnover rate? Want to attract better talent to your organization? This is your track.

Deliver a better experience for those you serve.

To truly innovate, you've got to look outside the industry. Subscribe to our weekly email newsletter, where we deliver fresh insights right to your inbox.