Every other week, our team dives deep on current trends in customer experience and employee experience. The topics of these 5+ minute reads are inspired by work with our clients, our own experience as consumers, or topics you've asked us about
latest posts
How might we rethink the benefits and perks we provide for employees in sports & entertainment and live events? Can we provide perks and benefits that actually boost productivity and health?
I found myself laughing out loud when I listened to our recent podcast with Mike Millay (he has a pretty incredible background so check it out!) While he is kind of funny, that’s not why I was laughing–I just found some of the things he said so incredibly relatable that it took me back in
After watching the MLS’ first games at ESPN Wide World of Sports, I asked Mike Millay, the sports complex’s longest tenured executive in it’s 25 year history, “what stood out most to you?” His response… “how big the trees were.” It’s that attention to detail that sets Disney apart. Coming from a sports background before
When Coronavirus hit and basically shut down the US, everyone was scrambling; trying to make changes on the fly. Being forced to run a remote operation, homeschooling kids while still being dialed in at work, being stuck at home with literally nowhere to go, trying to figure out how to generate revenue to keep businesses
Do you know who is representing your brand on gameday? It’s something we’ve wrestled with for years at EngageMint. How do you get a third-party employee to represent your brand with pride? At a high-level, “make them feel like family,” or “treat them like one of your own employees” sounds great in theory. But in
