by  Katie Rudy   

In this “Great Resignation” movement, employees are seeking roles where they feel valued and appreciated. This week, we sat down with Dr. Paul White to learn more effective tactics for showing employees appreciation. Dr. White co-wrote “The 5 Languages of Appreciation in the Workplace” with Dr. Gary Coleman, who authored the relationship book, “The 5 Love Languages”.  

The 5 Languages are the same – Words of Affirmation, Quality Time, Acts of Service, Tangible Gifts and Physical Touch – but the application is different. What’s important is understanding that not everyone wants to be recognized or shown appreciation in the same way.  Do you have teammates that don’t like public attention?  Maybe there are minimalists on your team that don’t want “tokens of appreciation.”

Read More

This week on Flip the Switch, we are joined by Paula Courtney, CEO of the Verde Group.  Partnering with many Fortune 100 companies, the Verde Group brings unique methods to studying consumer behavior and improving the customer experience. Rather than asking “How was your experience?” Paula and her team probe for customer dissatisfaction. Their research has demonstrated that innovating off of points of friction and restoring consumer confidence have a greater financial impact on organizations.

Read More
by  Katie Rudy   

In our latest podcast, David sits down with Shawn McIntosh, Charlotte FC’s Chief Fan Officer.  If you’re thinking, “What is a Chief Fan Officer?” we had the exact same question and invited Shawn on to discuss the vision and purpose for this first-of-its-kind, C-suite role.  Shawn is “not a cheerleader” or a “paid fan of the club,” but an executive that provides an ear for the fans to share their goals, desires and issues with the organization and to have those interests represented in all meetings and business decisions made by the club.  

Read More

This College Leaders segment features Bryan Blair, Deputy Athletic Director and Chief Operating Officer at Washington State University.  In the four years that Bryan and his team have been in Pullman, they’ve worked to build a culture that highlights and celebrates what is unique about Wazzou.  Bryan and David hit on hiring coaches and staff that are cultural fits, embracing your identity and taking risks to move college athletics forward.

Read More

Industry legend Scott O’Neil joined the latest episode. From former CEO of Harris Blitzer Sports and Entertainment, overseeing the New Jersey Devils and the Philadelphia 76ers, to Senior Vice President of the NBA’s Team Marketing and Business Operations division, Scott led teams at several of the most prominent sports and entertainment organizations, gaining valuable insights into leadership and employee development. The insights he shares prove that while winning is important, it isn’t the only driver of success.

Read More