Every other week, our team dives deep on current trends in customer experience and employee experience. The topics of these 5+ minute reads are inspired by work with our clients, our own experience as consumers, or topics you've asked us about
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David Meerman Scott joined the podcast this week to talk about his studies in fandom, Fanocracy: Turning Fans Into Customers and Customers Into Fans.
A first of its kind customer experience program in college athletics just launched today at Penn State. For the last few months, the EngageMint team and the Penn State team have been working on this. It’s going to have big impact externally & internally. https://t.co/B3tyWfTx3f?amp=1 Imagine it as an expanded fan council, focused more on
There are Disney principles can really be applied to any sports & entertainment venue around the world. As we help Austin FC open their new MLS stadium, we based much of our training off two of these principles.
In our latest podcast episode, we sat down with Disney Parks & Resorts legend, Lee Cockerell. For ten plus crucial years during Disney World’s growth, Lee was the EVP of Operations for the entire Florida property. His responsibilities encompassed a diverse mix of operations, which included 20 resort hotels with over 24,000 Guest rooms, 4
How might we rethink the benefits and perks we provide for employees in sports & entertainment and live events? Can we provide perks and benefits that actually boost productivity and health?
