The baseball business is a relationship business and has the same core values as any other hospitality industry. It’s a practice that Eric Weisberg preaches as the Vice President of Fan Experience. In this episode, Eric discusses the influences roles with Disney and the Kansas City Zoo has on his career in baseball, his “Fan Host for a Day” program and how to show up for a job in the sports industry.
3:43 Eric’s Career Journey to Tampa
11:09 Hiring for Skill Sets over Industry Experience
13:44 Fan Host for a Day
21:02 From Negative Experience to Brand Ambassador
26:45 Reviewing the Savannah Bananas
32:12 The Tech Driving the Future MLB Fan Experience
34:27 The Effect of Promotions and Theme Days
43:07 Influencing the Fan Experience Vision Across Departments
45:45 The Best Fan Experience: Naturalization Ceremony
48:46 Breaking Into the Industry
55:46 Parting Advice: Place Emphasis on the Staff
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