We sit down with leaders in customer & employee experience to tease out new mindsets, core principles and best practices. Built specifically for leaders in sports & entertainment.

The baseball business is a relationship business and has the same core values as any other hospitality industry.  It’s a practice that Eric Weisberg preaches as the Vice President of Fan Experience.  In this episode, Eric discusses the influences roles with Disney and the Kansas City Zoo has on his career in baseball, his “Fan Host for a Day” program and how to show up for a job in the sports industry.  

3:43     Eric’s Career Journey to Tampa

11:09   Hiring for Skill Sets over Industry Experience

13:44   Fan Host for a Day

21:02   From Negative Experience to Brand Ambassador

26:45   Reviewing the Savannah Bananas

32:12   The Tech Driving the Future MLB Fan Experience

34:27   The Effect of Promotions and Theme Days

43:07   Influencing the Fan Experience Vision Across Departments

45:45   The Best Fan Experience: Naturalization Ceremony

48:46   Breaking Into the Industry

55:46   Parting Advice: Place Emphasis on the Staff


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customer experience, employee experience, fan engagement, fan experience, hospitality, leadership, Tampa Bay Rays

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