Rick returns to continue the discussion on creating more revenues. He invites his pal Chris Filardi on to share stories about his time as the VP of Marketing at Werner Ladders and to delve into his current role as Head Of Outdoor Sports Division at Fishbait Marketing. Rick climbs back on “The Soapbox” for further

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Our guest today is Brian Betts, a 22+ year Disney Cast member and former executive. By trade, Brian is an industrial engineer, so this episode is going to have an analytical and methodical approach towards improving customer experience. In his career at Disney, Brian did everything from helping launch Disney Cruise Line and Disney’s Fast

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We’re joined today by the legendary Quint Studer. Quint is a philanthropist, an entrepreneur, and an expert in delivering quality experiences, for customers and employees. He’s the co-owner of the double-A baseball team, the Pensacola Blue Wahoos, and the founder of the healthcare consulting group, the Studer Group. In Quint’s approach to patient experience and fan experience,

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