FLIP THE SWITCH

We sit down with leaders in customer & employee experience to tease out new mindsets, core principles and best practices. Built specifically for leaders in sports & entertainment.

Customer service training shouldn’t be something you have to do, but something you get to do, to empower the event staffs that serve your fans and represent your brand.  

In this episode, David Millay and Katie Rudy break down the the key components, resources and best practices to running a more captivating training.

We cover: 

  • In-person vs. virtual formats
  • Training mindsets 
  • Inspirational vs. instructional content 
  • Who should be invited and ideal activities for different sized-groups 

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Inspired to transform your training?  Get started with this event staff service training toolkit, chock full of the components to include, event checklists and email templates.  


Tags

customer experience, customer service, customer service training, employee experience, leadership, service training, sports biz, sports business


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