Blog 3 - EngageMint

Written Analysis

Every other week, our team dives deep on current trends in customer experience and employee experience. The topics of these 5+ minute reads are inspired by work with our clients, our own experience as consumers, or topics you've asked us about

Lessons from Leaders – Mitch Barnhart

by David Millay

Are you investing time and resources to develop your staff into tomorrow’s leaders or are you training them to simply be order takers? For 2019 SBJ AD of the year Mitch Barnhart, his leadership style is a key reason he recently celebrated his 20th anniversary leading Kentucky as the longest-tenured AD in the SEC.

Mitch’s approach to mentorship has produced one of the largest leadership trees with seven former associates now holding Division 1 athletic director positions. Mitch joined us to share his passion for ‘equipping people to launch people’ and guiding his organization with a true servant heart and integrity.

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Lessons from Leaders – Eric Nichols

by David Millay

We’re already done with two weeks of football. We’ve crossed the starting line, now it’s time to start thinking about how we can get better.

“Be better” happens to be the parting advice Eric Nichols gives in our latest conversation. Eric is the Senior Associate Athletics Director for Marketing and Branding/Chief Marketing Officer at the University of South Carolina.

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Lessons from Leaders – Rick Burton

by Katie Rudy

“You’ve got to skate to where the puck is going.” – Wayne Gretzky It may be an overused cliche – Rick Burton even acknowledged that – but it best encapsulated this week’s podcast. Rick is a long-time industry executive and brings a background as brand manager at Miller Lite, commissioner of the National Basketball League

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Learning from DeWayne Peevy, DePaul Vice President & Director of Athletics

by David Millay

You can’t expect your employees to “go above and beyond” if they don’t clearly understand your vision and roadmap. Whether you’re leading an entire athletics department or a group of interns, you must create a clear “destination postcard” for your team. Without painting a vivid, emotionally compelling picture for the future, your team will simply

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Lessons from Leaders – Nick Sautner

by Katie Rudy

Our guest this week was Nick Sautner, CEO of Eden Park in Auckland, New Zealand. A worldwide leader in sports and entertainment, Eden Park was the first venue to host a sporting event at full capacity and a concert since the pandemic. More than 46,000 fans packed the stands for the All Blacks rugby match 6 days after lockdown ended in October of 2020. Eden Park also hosted its first concert on April 24, drawing 50K+ for New Zealand native Six60.