We sit down with leaders in customer & employee experience to tease out new mindsets, core principles and best practices. Built specifically for leaders in sports & entertainment.

It’s Super Bowl week and 70,000 fans will fill SoFi Stadium for that “bucket list” experience. The average sports fan may not witness a World Series, College Football Playoff or Super Bowl in person.  In this episode, David Millay and Katie Rudy discuss some of their favorite sporting events and how a focus on hospitality, premium spaces, concessions offerings and pregame shows can turn an ordinary game into an extraordinary one.  


Have a topic you want us to go in on?  Reach out to us on Twitter @DavidMillay or @Katie_Rudy


customer experience, employee experience, fan engagement, fan experience, fandom, guest service, Mercedes-Benz Stadium, Notre Dame, Orlando City SC, Sporting KC, sports biz, sports business, sports marketing, Washington Nationals

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