Recently, we hit 100 episodes of Flip the Switch. In this bonus edition, David Millay and Katie Rudy issue superlative awards to break down their favorite takeaways and the trends, experiments, and leadership lessons that have influence their work with EngageMint.
*We’re a little off on some numbers in the episode but we have them all linked here*
Most Fun:
Jesse Cole – Ep. 14 Fans First | Ep. 44 A Culture of Experimentation
Rachel Jacobson – Ep. 65 High Speed, High Tech and High Growth
Taught Us the Most:
Peter Sorckoff – Ep. 82 Studying the Subconscious and Emotions of Fandom
Nick Lawson – Ep. 17 Sponsorship that Engages, not Distracts
Most Nervous to Record:
Scott O’Neil – Ep. 88 Being Present, Authentic and Intentional
Quint Studer – Ep. 34 From Patient Experience to Fan Experience
Jared Spataro – Ep. 38 Modern Work and Digital Experiences
Lee Cockerell – Ep. 55 Leadership Lessons from a Disney Legend
Most Personal Episodes:
Mike Millay – Ep. 30 The Business Behind ESPN Wide World of Sports Part One | Ep. 31 Part Two
Rob Temple and Rick Jones – Ep. 59 Finding the Right Sponsorships for YOUR Fans
Most Underrated Episode (seriously, listen to this one!)
Steph Smith – Ep. 50 Designing Effective Remote Work Teams
Single Frameworks That Impacted Us the Most:
Think of Stadiums Like “Town Halls” – Nick Sautner Ep. 72 Enhancing Stadium Experiences Beyond Game Day
“What Would Joy Do?” – Steven Van Bellegham Ep. 48 The Future of Customer Experience
“Premium service doesn’t always require a premium price” – Barry Jacobson Ep. 25 Premium Service vs. Customer Service
“The shortest customer service speech” – Shep Hyken Ep. 56 Amaze Your Customers and Fans
Advice That Sticks Out That We Don’t Do:
“Drive in Silence” – Troy Dannen Ep. 80 – College Leaders | Leading with Conviction and Empathy
Write Thank You Notes – Jesse Cole
Episode We’ve Talked About the Most:
-The EngageMint Team