FLIP THE SWITCH

We sit down with leaders in customer & employee experience to tease out new mindsets, core principles and best practices. Built specifically for leaders in sports & entertainment.

Our guest today is Jahaan Blake, founder of The J. Blake Group. 

We’ll cover two main topics in this epsisode. Creating infrastructure behind the scenes that allow your front-line staff to create genuine moments of connections with fansThe importance of coaching in leadership

We spend much of the episode discussing her prior roles that led her to start her own company, primarily her roles in the MLB. Jahaan and I first met when I was with Disney Institute and Jahaan was with the Chicago Cubs, as she and her were revamping their customer service program. We’ll go into more detail on that program in the episode.

Before working at the Cubs as the Director of Fan Experiences, she worked at the LA Dogers as the Director of Fan Hospitality. And her first role and longest tenure with one team in Major League Baseball was with the Boston Red Sox, where her last role was as the Manager of Fan Services and Entertainment.

Engage with Jahaan on Instagram: @jahaanblake

Connect with Jahaan on LinkedIn: https://www.linkedin.com/in/jahaanblake/

Jahaan’s new podcast, A Game of Her Own: https://podcasts.apple.com/us/podcast/game-of-her-own/id1506816919


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