July 23, 2020

After watching the MLS’ first games at ESPN Wide World of Sports, I asked Mike Millay, the sports complex’s longest tenured executive in it’s 25 year history, “what stood out most to you?” His response… “how big the trees were.” It’s that attention to detail that sets Disney apart. Coming from a sports background before

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January 1, 2020

To start 2020 off right, thought we would compile the most popular Tips of the Day from 2019 into one post. This way we start the year off with one mega Tip. When I write a ToD, I start with an article I’ve read, a podcast I recently listened to, or a video I’ve watched.

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October 30, 2019

STATE COLLEGE, PA. – EngageMint announced a new customer experience partnership with Penn State Athletics, focused on creating memorable experiences for the loyal Penn State fanbase. Penn State is joining forces with EngageMint to create tools, systems and processes behind the scenes to drive experiences that create deep emotional connections with Penn State fans. “We

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September 18, 2020

Joining us today is Scott Carr, the Deputy Athletics Director of UCF, Scott Carr. In his daily responsibilities, Scott has oversight of all external units, including Brand Advancement, Strategic Communications and Video Services, as well as being heavily involved in revenue generation. And he does it for one of the innovative, creative, organizations in college

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September 14, 2020

Our guest today is Brian Betts, a 22+ year Disney Cast member and former executive. By trade, Brian is an industrial engineer, so this episode is going to have an analytical and methodical approach towards improving customer experience. In his career at Disney, Brian did everything from helping launch Disney Cruise Line and Disney’s Fast

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August 21, 2020

We’re joined today by the legendary Quint Studer. Quint is a philanthropist, an entrepreneur, and an expert in delivering quality experiences, for customers and employees. He’s the co-owner of the double-A baseball team, the Pensacola Blue Wahoos, and the founder of the healthcare consulting group, the Studer Group. In Quint’s approach to patient experience and fan experience,

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August 19, 2020

Rick invites Anna Slive Harwood on the show to discuss her charity, The Mike Slive Foundation. They discuss how her father’s legacy has influenced her career and how the foundation is being dynamic in the light of Covid-19.

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August 17, 2020

On today’s show we discuss Race in America and Race in sports. American Basketball Coach, Ernie Kent joins Rick to discuss the current state of Sports in the USA and shares his experience as not only a black athlete but as a Basketball Coach who has coached teams all over the globe.

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