July 23, 2020

After watching the MLS’ first games at ESPN Wide World of Sports, I asked Mike Millay, the sports complex’s longest tenured executive in it’s 25 year history, “what stood out most to you?” His response… “how big the trees were.” It’s that attention to detail that sets Disney apart. Coming from a sports background before

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January 1, 2020

To start 2020 off right, thought we would compile the most popular Tips of the Day from 2019 into one post. This way we start the year off with one mega Tip. When I write a ToD, I start with an article I’ve read, a podcast I recently listened to, or a video I’ve watched.

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October 30, 2019

STATE COLLEGE, PA. – EngageMint announced a new customer experience partnership with Penn State Athletics, focused on creating memorable experiences for the loyal Penn State fanbase. Penn State is joining forces with EngageMint to create tools, systems and processes behind the scenes to drive experiences that create deep emotional connections with Penn State fans. “We

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November 23, 2020

In today’s episode, David and Kevin talk with Drew Berst about the combination of digital and physical experiences and how to infuse that in your customer experience. How will stadiums utilize their space going forward? With many stadiums transforming and restructuring their format, how can you maintain the culture and tradition while also keeping with

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November 16, 2020

Our guest today is Brandon Steiner and he’s been in the sports marketing business longer than I’ve been alive. Literally. Brandon was the founder and former CEO of Steiner Sports, which is now owned by Fanatics. The biggest themes of the episode really revolve around entrepreneurship and how sports and entertainment organizations can ultimately become more entrepreneurial, which is incredibly important right now in this time of the pandemic where everybody’s reinventing. And innovation is key. Brandon is in his sixties now, and starting a second career.

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November 12, 2020

In the second episode of our new format with Kevin Gober, Kevin and David get into the importance of leadership and structure that top-level executives need to be taking during the ever-adapting covid and digital age.  With an overarching framework of leaders establishing, operationalizing, and sustaining the values and vision by which organizations thrive, David

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November 6, 2020

Kevin Gober, the Senior Director of Arena Employee Experience and Learning & Development for the Atlanta Hawks, joined us for today’s episode. For context, we recorded this episode on November 1, before the US election. We got tons of positive feedback on the episode we did earlier this year with Kevin, so we brought KG

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October 26, 2020

Our guest for this session is Jared Spataro, Corporate Vice President at Microsoft. Jared oversees Microsoft 365, including Microsoft Teams, as well as the company’s focus on Modern Work.  Obviously, the different elements of Microsoft 365 are deeply embedded in all of our daily work, from Outlook to Word, Excel, PowerPoint, Teams, and more. His

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