July 23, 2020

After watching the MLS’ first games at ESPN Wide World of Sports, I asked Mike Millay, the sports complex’s longest tenured executive in it’s 25 year history, “what stood out most to you?” His response… “how big the trees were.” It’s that attention to detail that sets Disney apart. Coming from a sports background before

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January 1, 2020

To start 2020 off right, thought we would compile the most popular Tips of the Day from 2019 into one post. This way we start the year off with one mega Tip. When I write a ToD, I start with an article I’ve read, a podcast I recently listened to, or a video I’ve watched.

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October 30, 2019

STATE COLLEGE, PA. – EngageMint announced a new customer experience partnership with Penn State Athletics, focused on creating memorable experiences for the loyal Penn State fanbase. Penn State is joining forces with EngageMint to create tools, systems and processes behind the scenes to drive experiences that create deep emotional connections with Penn State fans. “We

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February 28, 2023

Augmented reality and virtual reality are transforming both the in-venue and at-home viewing experience. To understand how to incorporate these emerging technologies, we sat down with Steven King, founder and Chief Innovation Officer of University of North Carolina’s Blue Sky Innovation lab. King’s work is rooted in human-centered design and this episode hits on some of the latest projects coming out of the lab and how to effectively use human-centered design for brainstorming and change management.

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February 21, 2023

It used to be fun to work in sports. But like so many other industries, responsibilities have increased, often demanding employees to achieve more with less. The result, according to Matt Huml, can be burnout, workaholism, disengagement, and resentment. In this episode, we dive deep into Matt’s two most recent research projects: “The Effect of Remote Work on Family and Work Dynamics Within the Sport Industry;” and “From engaged worker to workaholic: a mediated model of athletic department employees”. 

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February 14, 2023

After more than 220 undercover interviews with 12,000 employees, Clint Pulver is known as the leading authority on employee retention.  In this episode, David and Clint discuss the key attributes of mentor managing and the 5 Cs of leadership that result in employees saying, “I Love it Here.”

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February 7, 2023

In this episode, David Millay sits down with Vanessa Ward, Vice President of Event Service for the Phoenix Suns. Before joining the Suns, Vanessa spent time at Disney, launching the Guest Experience Center, and the Chicago Cubs, overseeing the Guest and Associate Experience.  Understanding that the employee experience directly impacts the guest experience, Vanessa shares tactics on communicating significant changes from event to event, making events unique for the staff and how to develop niche service programs.

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February 1, 2023

fan engagement, personal brand, social media, digital brand, community, audience, PGA Tour, golf, First Swing, brand advocacy

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