FLIP THE SWITCH

We sit down with leaders in customer & employee experience to tease out new mindsets, core principles and best practices. Built specifically for leaders in sports & entertainment.

This College Leaders segment of Flip the Switch features Paris Buchanan, Assistant AD for Marketing and Fan Experience for Ole Miss Athletics. Through one football season with minimal crowds, Ole Miss realized not only how much they value their home field advantage, but how to connect with Rebel fans that aren’t viewing the games in person. Paris, David Millay and Katie Rudy dive into the data driving their digital activations, in-season changes and planning for future seasons.    

Show Notes

2:25  The “Home Team” virtual experience

5:22   Balancing the in-person and virtual fan experiences

6:33   Differentiating the Ole Miss brand

7:52   Creating a social voice

11:50   Turnkey tailgates and personalized game days with REVEL XP 

14:27   Bringing “The Grove” inside

16:20   What if money was no object…

20:54   Sources of inspiration

24:07   In-season data collection and reaction

29:08   The brainstorm for 2022 football 

35:46   The “bedroom to kitchen to sofa” experience

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Reach out to Paris via email or connect on LinkedIn or Twitter

For more info on topics covered this episode: 

New game plan for Ole Miss fans

Football Game Day Experiences | REVEL XP

Ole Miss Partners: FanMaker | Low6

Ole Miss in-season concessions changes 

Carolina Panthers’ Mixed Reality Panther

Planning for next season? Check out some of these tools to lead more effective brainstorms: 

Impact Feasibility Matrix

Ep. 97: The Basics for Better Brainstorms


Tags

customer experience, employee experience, fan engagement, fan experience, fandom, Ole Miss, sports business, sports marketing, The Grove


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