FLIP THE SWITCH

We sit down with leaders in customer & employee experience to tease out new mindsets, core principles and best practices. Built specifically for leaders in sports & entertainment.

In our latest College Leaders podcast, we are joined by Troy Dannen, Ben Weiner Director of Athletics at Tulane University, to discuss leadership and guiding Tulane through turbulent times.  Five years into his tenure, he’s revamped his senior management, increased fundraising and enhanced the student-athlete and fan experiences.  He’s a recognized leader in college athletics, recently named to the newly established NCAA Constitution Committee, representing all Group of 5 schools.  

Less than 24 hours before we recorded the podcast, Tulane announced its mask and vaccination policy in conjunction with the City of New Orleans.  Throughout the episode, Troy shares his framework for scenario planning and decision making. 

Show Notes

6:09     Managing Through Tulane’s 2021 COVID-19 Vaccine policy 

11:12   Serving on the NCAA Constitution Committee16:36  Greatest Investments under $100

18:35  Learning from Failure

22:59  The Importance of Empathy

27:17  The “Sound of Silence” and Scenario Planning

30:23  You Don’t Lead Everyone the Same

35:16  The Art of a Graceful “No” and Delegation

38:02  Incorporating Other Impactful Leadership Styles

41:14  Making a Convincing Argument – Takeaways as a Referee

49:37  What is your edge?

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For more information on topics covered in this episode:

Bite Away mosquito repellent


Connect with Troy on 
Twitter

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Today’s episode was sponsored by 
CheckdIn.  Delivering training digitally to better equip your staff for game day.

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Tags

customer experience, employee experience, fan engagement, fan experience, fandom, Group of 5, leadership, mentorship, NCAA Constitution Committee, sports business, sports marketing, Tulane


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