We sit down with leaders in customer & employee experience to tease out new mindsets, core principles and best practices. Built specifically for leaders in sports & entertainment.

While out in San Diego, we sat down with Carl Thomas and Reid Carr at Red Door Interactive’s HQ. Carl Thomas, the former CRO of Hookit, and Reid Carr, the CEO of Red Door Interactive, go deep on creating and inspiring care. 

Both Carl and Reid have a long history in the B2B space of working with both major brands and corporate sponsors, as well as sports properties. So we sought out to answer three questions- What do their employees care about? What do major brands care about?What does the end customer care about?

Enjoy this wide ranging conversation with Carl and Reid!


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