Service training
Eliminate the Hassle For Gameday training
Establish a common purpose and service standards amongst
your entire department and learn how to reinforce, recognize and
support your employees all year round.
Designing a Common Purpose or Service Standards
A common purpose is a succinct explanation of what you want the customer’s experience to be at an emotional level and what you want to do for your customers. It’s about putting purpose over task. Gameday staff are asked to make sure the right ticket scans, serve hot dogs and cold sodas timely, etc. But their greater purpose is to make the gameday experience memorable for every fan that attends your events.
Of course, you can't simply create a common purpose and expect everyone to know how to act on it. Creating a set of service standards outline the behaviors and expectations on how to deliver the common purpose of serving others. Presented in priority order, service standards and behaviors empower all staff to make split second decisions with confidence. Your quality of customer service will reach new heights through consistent execution at all touch points.
Engagement Through Reinforcement of In Season Employee Training
Recognition, Support, and Sustainment
Features
Recognition Cards
Enables leaders and peers to recognize great service behaviors, in the moment to drive repeat behavior. A recent Deloitte survey found that 92% of workers are more likely to repeat a specific action after receiving recognition for it.
Rewards Microsite
A site for employees to input their stories for a chance to win rewards!
Employee Highlights
Highlight "employees of the game"
using captured stories from game day supervisors.
Don't know where to start?
Do you have a project that you can't seem to get off the ground or have enough time for? Reach out to discuss how we can partner using the design sprint methodology to bring your product or service in front of your target customer base to test in just one week.
