Service training

Eliminate the Hassle For Gameday training

Establish a common purpose and service standards amongst

 your entire department and learn how to reinforce, recognize and

support your employees all year round.

Designing a Common Purpose or Service Standards

Common Purpose

A common purpose is a succinct explanation of what you want the customer’s experience to be at an emotional level and what you want to do for your customers.  It’s about putting purpose over task. Gameday staff are asked to make sure the right ticket scans, serve hot dogs and cold sodas timely, etc. But their greater purpose is to make the gameday experience memorable for every fan that attends your events. 

Service Standards & Behaviors

Of course, you can't simply create a common purpose and expect everyone to know how to act on it. Creating a set of service standards outline the behaviors and expectations on how to deliver the common purpose of serving others. Presented in priority order, service standards and behaviors empower all staff to make split second decisions with confidence. Your quality of customer service will reach new heights through consistent execution at all touch points.

Engagement Through Reinforcement of In Season Employee Training

Recognition, Support, and Sustainment

  • Our emotional connection with our fans is why we do what we do. We have worked with numerous clients to create a handful of              staple tools to re-enforce desired service behaviors
  • If you want an above & beyond customer experience, make sure your team is recognized when they go above & beyond!
  • Through a robust recognition program, your team can reinforce key behaviors and increase employee morale and productivity.
  • Features

    Recognition Cards

    Enables leaders and peers to recognize great service behaviors, in the moment to drive repeat behavior. A recent Deloitte survey found that 92% of workers are more likely to repeat a specific action after receiving recognition for it.

    Rewards Microsite

    A site for employees to input their stories for a chance to win rewards!

    Employee Highlights

    Highlight "employees of the game"

    using captured stories from game day supervisors.

    Don't know where to start?

    Do you have a project that you can't seem to get off the ground or have enough time for? Reach out to discuss how we can partner using the design sprint methodology to bring your product or service in front of your target customer base to test in just one week.