FLIP THE SWITCH

We sit down with leaders in customer & employee experience to tease out new mindsets, core principles and best practices. Built specifically for leaders in sports & entertainment.

Our favorite clips from our Top 5 most popular episodes.

Today, we’re celebrating hitting our 50th episode! We couldn’t have done this without all of you and we can’t thank you all enough. To celebrate, we’re taking a look back at our top 5 most listened to episodes. Counting down from #5, we’ll listen back on great moments from each episode on the list. Hope you all enjoy!

Show Notes:
 

(02:15) #5 – Access vs ownership applied to season tickets; Bringing subscriptions to sports

(11:40) #4 – Servant leadership and prioritizing your time

(22:57) #3 – How Disney and Carnival Cruise Line used customer journey maps to improve their businesses.

(34:51) #2 – Empowering and equipping your employees to make decisions and take action

(44:00) #1 – Leading with experience first and using the question “what if” to innovate

Today’s Sponsor: https://checkdin.app


Tags

customer experience, customer service, disney, employee experience, journeymapping, sports business, virtual fans


You may also like

Building Athlete Brands and Priming for NIL with Jim Cavale

How to Turn Fans Into Customers with David Meerman Scott

Leave a Reply

Your email address will not be published. Required fields are marked

{"email":"Email address invalid","url":"Website address invalid","required":"Required field missing"}

Score fresh CX & EX insights 

leaders from these organizations know what's up. 

Join leaders from across the sports & entertainment industry who subscribe to EngageMint's weekly insights.