FLIP THE SWITCH

We sit down with leaders in customer & employee experience to tease out new mindsets, core principles and best practices. Built specifically for leaders in sports & entertainment.

Our favorite clips from our Top 5 most popular episodes.

Today, we’re celebrating hitting our 50th episode! We couldn’t have done this without all of you and we can’t thank you all enough. To celebrate, we’re taking a look back at our top 5 most listened to episodes. Counting down from #5, we’ll listen back on great moments from each episode on the list. Hope you all enjoy!

Show Notes:
 

(02:15) #5 – Access vs ownership applied to season tickets; Bringing subscriptions to sports

(11:40) #4 – Servant leadership and prioritizing your time

(22:57) #3 – How Disney and Carnival Cruise Line used customer journey maps to improve their businesses.

(34:51) #2 – Empowering and equipping your employees to make decisions and take action

(44:00) #1 – Leading with experience first and using the question “what if” to innovate

Today’s Sponsor: https://checkdin.app


Tags

customer experience, customer service, disney, employee experience, journeymapping, sports business, virtual fans


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