In our latest podcast, David sits down with Shawn McIntosh, Charlotte FC’s Chief Fan Officer. If you’re thinking, “What is a Chief Fan Officer?” we had the exact same question and invited Shawn on to discuss the vision and purpose for this first-of-its-kind, C-suite role. Shawn is “not a cheerleader” or a “paid fan of the club,” but an executive that provides an ear for the fans to share their goals, desires and issues with the organization and to have those interests represented in all meetings and business decisions made by the club.
Written Analysis
Every other week, our team dives deep on current trends in customer experience and employee experience. The topics of these 5+ minute reads are inspired by work with our clients, our own experience as consumers, or topics you've asked us about
