September 23

Flip the Switch Ep. 08: Improving Customer Experience: Lessons From the San Diego Padres w/ Erin Sheehan


We take a journey w/ our guest, Erin Sheehan, Senior Director of Guest Experience for the San Diego Padres. This episode’s larger theme is around creating a guest experience strategy for sporting events. We explore Erin’s involvement and influential role in opening the Atlanta Braves’ Suntrust Park and The Battery entertainment district; we cover her lessons learned as the Director of Fan Experience for the College Football Hall of Fame and Chick-Fil-A Fan Experience; and we get caught up on all the projects she’s been working on with San Diego Padres, including renovating the framework behind the Padres’ service culture.

If you’re passionate about creating and operationalizing a service culture and guest experience, you won’t want to miss this episode.


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