A mash-up of advice and stories from innovators in Customer Experience and Employee Experience. Executives from the sports & entertainment industry join forces with leaders from world-class B2C and B2B companies to discuss all the challenges and hurdles they face in their business. On each episode of Flip the Switch, host David Millay — Managing Partner of EngageMint — leads wide-ranging conversations with guests, exploring similarities, differences, vulnerable failures, smashing successes, and behind-the-scenes stories to help you lead your own business. The round-table format of Flip the Switch creates a conversation unlike your traditional interviews, allowing for hilarious stories, riffing, and unexpected “light-bulb” moments. Guests on Flip the Switch have included leaders from The Walt Disney Company, PGA, University of Notre Dame Athletics, Deloitte Consulting, University of Texas Athletics, and many more. If you’re on a journey to enhance your employee engagement and turn your customers into raving fans, this podcast is for you.
Flip The Switch Trailer