March 5

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Be the Spark

David Millay

March 5, 2021


In our latest podcast episode with former Disney and Hyatt leader, Simon T. Bailey, we discussed how to empower your staff. In his latest book, Be the SPARK, Simon outlines five key steps to empower your employees to deliver customer excellence. 

See them as guests

Personalize the experience to their needs

Anticipate their needs

Respond Immediately

Keep them loyal with acts of Kindness

David Millay

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