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ADVISORY SERVICES

Want to improve your culture or customer experience? If you know what you're trying to achieve can't be solved overnight or with one single tactic, you've come to the right place.  

We Hate the Term "Consulting"

Here's what our advisory services are vs. typical consulting practices. 

EngageMint Advisory

  • Long-term (multiple years) relationships
  • Embed into the organization (with emails/office and all)
  • Advise on strategy and help you with the execution
  • Tackle new problems as they come up. We might agree to solve for "c" but we might have to help solve "a" and "b" first.

Typical Consulting

  • Short-term to medium-term (under 1 year) relationships
  • Third-party set of eyes only
  • Gives you ideas, presentations and advice only
  • Stick strictly to scope, and charge you an arm and a leg to work on unforeseen challenges.

Now that you know how we work, here's the type of solutions we provide

Are you trying to "create a world-class customer experience" or "improve our employee experience," but feel like the challenge is just too big? When you have a complex problem that you know involves multiple departments, you need versatile problem-solvers working day and night on the challenge. Our advisory services may be able to help. Here are some of the solutions we provide.  

CUSTOMER EXPERIENCE

inCREASING THE EMOTIONAL CONNECTION WITH YOUR FANS

DATA COLLECTION & ANALYSIS

With your team, we can create customer surveys, host focus groups, facilitate fan council strategies, collect real-time event feedback, and more.  

EVENT OPERATIONS

We can help your team improve by building customer journey maps, creating Standard Operating Guidelines,  and more.

CUSTOMER SERVICE

Improve the way your team and partners interact with your fans, by designing your own unique service behaviors and training your staff. 

EXPERIENTIAL IMPACT

With your team, we can help shift your corporate partners' mindset from sponsoring assets to sponsoring experiences that "wow" your fans.

EMPLOYEE EXPERIENCE

Starts with your culture

Training & Professional Development

We would never ask our athletes to compete without training, so why do we do the same for our employees? We help create impactful on-boarding programs, as well as provide professional development tools for employees as they continue to hone their skills throughout their careers.

Care & Recognition

"People don't care how much you know, until they know how much you care." We help our clients develop global rewards & recognition strategies, create more flexible working environments, and more.

Communication

In a post-COVID world, with staff spread all over, how you communicate determines your success. We help our clients navigate communications technology, structure more effective meetings, create central information storage, and more. 

Hiring

The selection processes at most sports & entertainment organizations is based on aptitude, not attitude. We help our clients design consistent hiring practices, so that hiring managers are left on an island to create a team that best represents your brand.