Want to improve your culture or customer experience? If you know what you're trying to achieve can't be solved overnight or with one single tactic, you've come to the right place.
We Hate the Term "Consulting"
Here's what our advisory services are vs. typical consulting practices.
Now that you know how we work, here's the type of solutions we provide
Are you trying to "create a world-class customer experience" or "improve our employee experience," but feel like the challenge is just too big? When you have a complex problem that you know involves multiple departments, you need versatile problem-solvers working day and night on the challenge. Our advisory services may be able to help. Here are some of the solutions we provide.
inCREASING THE EMOTIONAL CONNECTION WITH YOUR FANS
DATA COLLECTION & ANALYSIS
With your team, we can create customer surveys, host focus groups, facilitate fan council strategies, collect real-time event feedback, and more.
We can help your team improve by building customer journey maps, creating Standard Operating Guidelines, and more.
Improve the way your team and partners interact with your fans, by designing your own unique service behaviors and training your staff.
With your team, we can help shift your corporate partners' mindset from sponsoring assets to sponsoring experiences that "wow" your fans.
Starts with your culture
We would never ask our athletes to compete without training, so why do we do the same for our employees? We help create impactful on-boarding programs, as well as provide professional development tools for employees as they continue to hone their skills throughout their careers.
"People don't care how much you know, until they know how much you care." We help our clients develop global rewards & recognition strategies, create more flexible working environments, and more.
In a post-COVID world, with staff spread all over, how you communicate determines your success. We help our clients navigate communications technology, structure more effective meetings, create central information storage, and more.
The selection processes at most sports & entertainment organizations is based on aptitude, not attitude. We help our clients design consistent hiring practices, so that hiring managers are left on an island to create a team that best represents your brand.